Customer Relationship Executive (CRE)

Company: Pitambra Films & Production LLP

Department: Customer Relationship Management (CRM)

Job Summary The Customer Relationship Executive (CRE) is responsible for managing customer relationships, coordinating with clients over calls, scheduling and aligning shoots, addressing customer queries, and ensuring a smooth and satisfactory customer experience throughout the service process.

Key Responsibilities
Contact customers through calls and follow-ups.
Coordinate with clients to schedule and align portfolio, YouTube, e-commerce, or other production shoots.
Handle customer inquiries, concerns, and service-related issues professionally.
Maintain regular communication with customers until project completion.
Update customer details and interaction records in the CRM system.
Share shoot schedules, instructions, and required documents with clients.
Coordinate with internal teams to ensure timely execution of shoots.
Resolve customer complaints and escalate issues whenever required.




Build and maintain solid customer relationships to ensure customer satisfaction.
Achieve assigned sales and service targets through effective communication and follow-ups.
Prepare and submit daily, weekly, and monthly performance reports to management.
Ensure all customer interactions comply with company policies and quality standards.

Required Skills
Excellent communication and interpersonal skills.
Robust customer handling and problem-solving abilities.
Positive convincing and negotiation skills.
Ability to work under pressure and meet targets.
Teamwork, time management, and a customer-focused approach.

Qualification
Graduate in any discipline.
Prior experience in Customer Relationship Management, Telecalling, Customer Support, or Sales is preferred.

Experience
0–2 years of relevant experience.
Freshers with excellent communication skills may also apply.

Work Location: In person

📌 Customer Relationship Management Bargi (India)
🏢 Pitambra Films u0026 Productions
📍 India