– CRM ExecutivePosition

CRM Executive (Customer Relationship Management Executive)

Department

Customer Relationship Management (CRM)

Reporting To

CRM Manager / Operations Manager

Location

Mall Road, Ludhiana

Employment Type

Full-Time

Working Hours

9:30 AM – 6:30 PM

Job Summary

We are looking for a proactive and customer-focused CRM Executive to manage customer interactions, maintain customer databases, ensure timely follow-ups, and build long-term relationships with clients. The ideal candidate should possess excellent communication skills, strong organizational abilities, and experience working with CRM software.

Key ResponsibilitiesCustomer Relationship Management
Maintain and update customer records in the CRM system.
Handle customer inquiries through calls, emails, WhatsApp, and other communication channels.
Build and maintain long-term relationships with customers.
Ensure timely responses to customer queries and complaints.

Lead Management
Receive and assign recent leads to the concerned departments.
Track the complete lead lifecycle.
Maintain proper follow-up schedules.
Update lead status regularly in the CRM.

Follow-up & Coordination
Conduct regular follow-ups with prospective and existing customers.




Coordinate with the Sales, Marketing, Support, and Operations teams.
Ensure timely completion of customer requests.

Data Management
Maintain accurate customer information.
Prepare daily, weekly, and monthly CRM reports.
Generate reports on lead conversion, follow-ups, and customer engagement.

Customer Support
Resolve customer concerns professionally.
Escalate unresolved issues to the appropriate department.
Ensure customer satisfaction throughout the service process.

Documentation
Maintain customer communication records.
Upload required documents into the CRM.
Ensure complete documentation for every client.

Process Improvement
Suggest improvements in CRM processes.
Help improve customer retention and satisfaction.
Ensure CRM data accuracy and compliance.

Required Skills
Excellent Communication Skills (English & Hindi)
Positive Interpersonal Skills
Robust Follow-up Skills
Customer Handling Ability
Computer Proficiency
MS Excel & MS Office
CRM Software Knowledge
Email & WhatsApp Communication
Time Management
Problem-Solving Skills
Attention to Detail

Pay: ₹20,000.00 - ₹22,000.00 per month

Work Location: In person

📌 Customer Relationship Manager Ludhiana
🏢 Cyber Frame
📍 Ludhiana