We are looking for a highly skilled and experienced Customer Success professional to join our team in the retail industry. The ideal candidate will have a strong background in customer success and experience working with retail technologies.

Roles and Responsibility
Develop and implement effective customer success strategies to drive business growth.
Build and maintain strong relationships with customers to ensure high satisfaction and retention rates.
Collaborate with cross-functional teams to identify and prioritize customer needs.
Analyze customer feedback and market trends to inform product development and improvement.
Provide exceptional customer service and support to resolve issues and concerns.
Identify and develop plans for upselling and cross-selling opportunities.

Job Requirements
Proven experience in customer success or a related field, preferably in the retail industry.
Strong understanding of customer needs and market trends.




Excellent communication and interpersonal skills.
Ability to work in a rapid-paced setting and adapt to changing priorities.
Strong analytical and problem-solving skills.
Experience with retail technologies and software is an asset.

About Company

Fynd (Shopsense Retail Technologies Ltd.) is a leading player in the retail industry, providing creative solutions to enhance customer engagement and drive sales growth. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients. Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Success Professional Commerce Mumbai
🏢 Fynd
📍 Mumbai