Job Summary:

The Customer Relationship Manager (CRM) is responsible for ensuring an excellent customer experience throughout the sales and after-sales journey. The role focuses on customer satisfaction, complaint resolution, customer retention, service follow-ups, and maintaining long-term relationships with customers to enhance brand loyalty.

Key Responsibilities
Build and maintain robust relationships with customers.
Conduct regular follow-up calls after vehicle sales and service visits.
Address customer complaints and coordinate with relevant departments for timely resolution.
Monitor customer satisfaction (CSI) and take corrective actions to improve scores.
Handle customer feedback received through surveys, emails, phone calls, and social media.
Coordinate with Sales, Service, and Body Shop teams to ensure seamless customer support.
Ensure timely closure of customer complaints as per company standards.




Maintain accurate customer records in the CRM system.
Plan and execute customer engagement activities, loyalty programs, and service reminders.
Generate periodic reports on customer feedback, complaints, and satisfaction levels.
Identify prospects to improve customer experience and retention.
Ensure adherence to company policies and customer service standards.

Required Qualifications
Bachelor's degree in any discipline.
2–5 years of experience in Customer Relationship Management, Customer Service, or the Automobile industry.
Proficiency in MS Office and CRM software.
Valuable knowledge of customer handling and complaint management.

Pay: From ₹25,000.00 per month

Perks
Paid sick time
Provident Fund

Work Location: In person

📌 Customer Relationship Manager Crm Kakkanad West
🏢 Sree Gokulam Motors u0026 Services
📍 Kakkanad West