Role & responsibilities
Act as the primary quality interface between customers and internal teams.
Should have positive knowledge in Plastic Injection moulding automotive parts
Handle customer complaints using structured problem-solving methodologies (8D, 5 Why, Fishbone, etc.).
Lead root cause analysis and implement corrective and preventive actions (CAPA).
Coordinate customer audits and ensure timely closure of audit findings.
Monitor customer quality performance and drive continuous improvement initiatives.
Work closely with Production, Engineering, Tooling, and Supplier Quality teams to resolve quality concerns.
Review customer specifications, drawings, and quality requirements during recent product launches.
Support APQP, PPAP, FMEA, Control Plans, and other automotive quality documentation
Analyze quality data and prepare reports on customer complaints, PPM, warranty, and quality KPIs.

Preferred candidate profile Should have experience in Plastic injection moulding parts

📌 Engineer Quality Customer Support Sriperumbudur (India)
🏢 ACT Plast Paints
📍 India