We are looking for a customer-focused and enthusiastic

Customer Support Executive to provide exceptional support to our customers through calls, emails, chats, and social media platforms. The ideal candidate should possess excellent communication skills, a problem-solving mindset, and a passion for delivering outstanding customer experiences.

Key Responsibilities
Respond to customer queries via phone, email, chat, and social media in a timely and qualified manner.
Resolve customer concerns related to orders, products, returns, replacements, and warranty claims.
Maintain accurate records of customer interactions and follow up until issues are resolved.
Coordinate with internal teams such as Operations, Warehouse, and Logistics to ensure timely issue resolution.
Guide customers regarding product features, usage, and order status.
Handle customer complaints professionally while ensuring high customer satisfaction.




Maintain service quality standards and achieve response time and resolution targets.
Identify recurring customer issues and share feedback with relevant teams for process improvement.

Required Skills
Excellent verbal and written communication skills.
Robust problem-solving and interpersonal skills.
Basic computer knowledge and proficiency in MS Office.
Ability to multitask and work in a rapid-paced environment.
Customer-first attitude with patience and empathy.
Experience with CRM or customer support tools is an added advantage.

Qualifications
Bachelor's or Masters degree in any discipline.
0–4 years of experience in customer support, customer service, or a similar role.
Freshers with excellent communication skills are encouraged to apply

📌 Customer Support Specialist Delhi (India)
🏢 Concept Kart
📍 India