We are hiring Customer Service Associates for our US Banking voice process. This role involves handling international customer queries via voice support and delivering high-quality service within a fast-paced BPO environment.
Key Responsibilities
Handle customer queries for a US Banking process through voice support
Deliver excellent customer service while maintaining quality standards
Resolve customer concerns professionally and within defined timelines
Maintain accurate customer records and documentation
Ensure compliance with banking and company policies
Eligibility Criteria
Education: Undergraduate or Graduate, any discipline
Experience: Minimum 6 months in an International Voice Process or International Blended Process
Age:
Up to 30–35 years (process-dependent)
Not Eligible
Freshers
Domestic BPO experience only
International Chat/E-mail Process experience only
Back Office Process experience only
Non-BPO experience
Required Skills
Excellent verbal communication skills in English
Fluent, grammatically correct spoken English
Neutral accent and transparent pronunciation
Solid customer handling and problem-solving skills
Work Schedule
5 days working, rotational week offs
24×7 rotational shifts (shift starts from 2:00 PM onwards)
10-hour shift
Other Details
No cab/transportation facility provided
Immediate joiners preferred; candidates on notice period of 2–3 months will not be considered
Candidates must be able to join within 15 days
Pay: ₹40,800.00 - ₹42,800.00 per month
Work Location: In person
📌 Customer Service Associate – International Voice Process Us Banking Noida (India)
🏢 HR Consultant
📍 India
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