Customer Success Manager Navi Mumbai (India)

Customer Success Manager Navi Mumbai (India)

30 Jul
|
Vertoz
|
India

30 Jul

Vertoz

India

Own technical accounts.

Lead onboarding & migrations.

Manage escalations & RCA.

Monitor uptime & account health.

Ensure SLA & CSAT.

Conduct technical reviews.

Maintain documentation.

Report on SLA, CSAT & churn.

Required Candidate profile

3–5 yrs Customer Success/Support.

Web Hosting/Cloud/SaaS.

CSAT, SLA & NPS.

DNS, cPanel, Plesk, SSL.

Freshdesk/Zoho/Jira.

Linux/AWS basics.

Robust communication & escalation handling.

📌 Customer Success Manager Navi Mumbai (India)
🏢 Vertoz
📍 India

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