Own technical accounts.
Lead onboarding & migrations.
Manage escalations & RCA.
Monitor uptime & account health.
Ensure SLA & CSAT.
Conduct technical reviews.
Maintain documentation.
Report on SLA, CSAT & churn.
Required Candidate profile
3–5 yrs Customer Success/Support.
Web Hosting/Cloud/SaaS.
CSAT, SLA & NPS.
DNS, cPanel, Plesk, SSL.
Freshdesk/Zoho/Jira.
Linux/AWS basics.
Robust communication & escalation handling.
📌 Customer Success Manager Navi Mumbai (India)
🏢 Vertoz
📍 India