JD for Chat support representative-

Location : Sec 86 Gurgaon, SS OMNIA (Work From Office)

We are hiring a Customer Support Representative (Chat) to manage client communication and ensure a smooth, professional experience throughout each project.

This is a full-time, in office role based in Sector 86, Gurugram.

Responsibilities

– Respond to client inquiries via live chat and messaging platforms in a explicit and professional manner

– Handle questions related to video editing services, orders, timelines, and revisions

– Coordinate basic project details between clients and the internal team

– Resolve client concerns using a calm, empathetic, and solution-oriented approach

– Maintain accurate communication records and follow-ups

– Ensure smooth communication throughout the project lifecycle

– Maintain high standards of client satisfaction and professionalism

Qualifications





– Experience or interest in customer support / chat-based support roles

– Strong written communication skills in English

– Ability to handle multiple conversations and work under pressure

– Good attention to detail and time-management skills

– Familiarity with chat tools, CRM systems, or online platforms is a plus

– Experience in creative agencies, media companies, or service-based businesses is preferred but not mandatory

– Basic understanding of digital services or video editing workflows is a plus

⁃ Positive English speaking is plus

Salary

₹25,000 – ₹32,000 per month (fixed), based on experience and skill level

Location & Work Mode

Sector 86, Gurugram, SS omnia

Full-time | On-site only

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹32,000.00 per month

Work Location: In person

📌 Customer Service Chat Support Delhi
🏢 KM IT SOLUTIONS
📍 Delhi