Company Description Autumn Rooms provides affordable, safe, and supportive accommodation options abroad for individuals seeking budget-friendly housing. The organization focuses on delivering peace of mind through secure living environments and responsive support services.

Autumn

Rooms is committed to understanding diverse resident needs and offering practical solutions that make international stays more comfortable and accessible. Team members contribute directly to enhancing the overall experience and satisfaction of residents.

Role Description The Customer Service Executive is a full time, on-site role based in Kochi. This role involves responding to resident inquiries through phone, email, and in-person interactions, providing transparent information about accommodation options, policies, and services. The executive will handle booking support, resolve concerns and complaints, and ensure high levels of customer satisfaction throughout the resident lifecycle.

Daily responsibilities include maintaining accurate records of interactions, coordinating with internal teams to address service issues, and following up to confirm resolution. The role also includes gathering feedback,



suggesting improvements to service processes, and supporting promotional or informational campaigns related to Autumn Rooms’ housing solutions.

Qualifications

Candidates should possess strong Interpersonal Skills and a customer-focused mindset.

Candidates should possess skills in Customer Service and Customer Support for handling inquiries and issues.

Candidates should possess abilities in Customer Satisfaction and Customer Service Management to ensure a positive resident experience.

Excellent verbal and written communication skills in English; additional local languages are an advantage.

Ability to work in office in Kochi, manage time effectively, and handle multiple tasks in a fast-paced environment.

Previous experience in customer-facing roles, hospitality, or accommodation services is preferred.

Basic computer literacy and familiarity with customer service or CRM tools are beneficial.

Relevant diploma or degree in hospitality, business, or a related field is an advantage but not mandatory.

📌 Customer Service Executive Kochi (India)
🏢 Autumn Rooms
📍 India