We are seeking a dedicated Customer Support Executive who is passionate about delivering exceptional customer service and ensuring a seamless customer experience. The ideal candidate will possess strong communication skills, excellent problem-solving abilities, and prior experience in managing customer inquiries through calls, emails, and chat platforms.
KEY RESPONSIBILITIES -
Handle customer inquiries and resolve issues via phone, email, and chat efficiently.
Provide accurate, timely information regarding company products, services, and operational processes.
Maintain high levels of customer satisfaction through professional, empathetic, and effective support.
Escalate complex issues to the appropriate internal teams and follow up to ensure final resolution.
Maintain detailed, accurate records of all customer interactions within CRM systems.
Collaborate with cross-functional teams to identify pain points and improve overall customer experience.
Consistently meet and exceed individual and team performance metrics.
REQUIREMENTS -
1–3 years of qualified experience in Customer Support, Customer Service, or a similar capacity.
Excellent verbal and written communication skills in English.
Strong problem-solving, analytical, and interpersonal skills.
Basic knowledge of CRM tools and proficiency in MS Office/Google Workspace.
Proven ability to work effectively in a quick-paced workplace and manage multiple tasks simultaneously.
Pay: ₹650,000.00 per year
Benefits
Flexible schedule
Food provided
Paid time off
Provident Fund
Ability to commute/relocate:
Bengaluru, Karnataka (Bengaluru, Bengaluru Urban District): Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
Willingness to work in a Night Shift Onsite?
Do you have your own Laptop?
Experience:
Customer support: 1 year (Required)
Work Location: In person
📌 Customer Support Executive Cse Bengaluru
🏢 Codeyoung
📍 Bengaluru
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