Company Description Candies Worldwide is a growing consumer-focused company dedicated to delivering high-quality products and memorable brand experiences. The organization values strong customer relationships and aims to create a reliable, service-oriented environment for its clients and partners.

Team members are encouraged to bring initiative, collaboration, and a commitment to continuous improvement. The company supports career development and welcomes individuals who want to contribute to scalable and effective customer operations.

Role Description This is a full-time, on-site Customer Service Manager role based in New Delhi.

The Customer Service

Manager will lead and coach the customer service team, set performance standards, and monitor service levels to ensure consistent, high-quality support. This role includes handling escalated customer issues, analyzing service metrics, identifying trends, and implementing process improvements to drive customer satisfaction. The person in this position will coordinate with cross-functional teams such as sales, operations, and logistics to resolve complex issues and streamline communication. Daily responsibilities also include creating and updating service policies,



maintaining documentation, and preparing regular reports for leadership on customer feedback and team performance.

Qualifications
Strong customer-focused skills, including Customer Satisfaction, Customer Service Management, and Customer Support.
Robust Analytical Skills to interpret service metrics, identify root causes, and recommend improvements.
Excellent Communication skills for interacting with customers, mentoring team members, and collaborating with internal stakeholders.
Prior experience managing or supervising a customer service or contact center team, preferably in a consumer-facing business.
Ability to work on-site in New Delhi, with robust organizational skills and attention to detail.
Proficiency with customer service software, CRM tools, and basic office productivity applications.
Bachelor’s degree in business, communications, or a related field, or equivalent practical experience.
Experience in handling escalations, conflict resolution, and service recovery; familiarity with KPI tracking and reporting is beneficial.

📌 Customer Service Manager New Delhi (India)
🏢 Candies Worldwide
📍 India