Key Responsibilities

Technical Support &
Service Delivery
Provide L2/L3 support to internal and external clients, resolving hardware, software, OS, and application-related issues.
Should Handle service requests and incidents daily, ensuring timely troubleshooting and resolution.
Diagnose and resolve issues across desktops, laptops, thin clients, HVDs, mobile devices, printers, scanners, IP phones, and VC equipment.
Configure and deploy operating systems, software packages, and patches using tools like SMTools, R2, and DCDI portal.
Support MS Outlook, Lotus Notes, mobile email (iPhone, Blackberry, UEM), and end-user applications.

VIP &
Trade Floor Support
Provide dedicated support for VIP/Executive users including setup, issue resolution, and meeting room coordination.
Assist with AV/VC setup, senior management meetings, and boardroom conferencing.
Deliver trade floor support for financial applications such as Bloomberg, Reuters, ND OMS, CCIL, Ekuber, NSDL, CKYC, etc.,



coordinating with vendor teams for issue escalation.

Infrastructure, Asset &
Vendor Management
Manage and maintain IT assets across multiple locations, ensuring accurate inventory and compliance with security policies.
Coordinate with OEM vendors for hardware failures, replacements, and escalations.
Support patch deployment, firmware updates, OS upgrades, and overall endpoint security upkeep.
Assist in managing HVD lifecycledeployment, assignment, decommissioning.

Project Implementation &
Migration
Participate in enterprise-level migrations including Windows 7 to 10 transformations, Lotus Notes to Google Workspace, PRI migration, and Wi-Fi/Radius implementations.
Support recent facility setups, office relocations, and PAN-India IT infrastructure rollouts.
Lead or support datacentre activities including shutdown coordination, UPS replacement, and vendor escorting.

📌 Desktop Support Engineer Chennai
🏢 Smart IMS
📍 Chennai