Key Responsibilities
Work with Dynamics 365 and Power Apps to analyze, design, and implement business solutions
Manage Hyper Care incident processes, ensuring timely resolution of critical issues
Coordinate between developers, testers, and product owners throughout the project lifecycle
Gather and document business requirements, translating them into functional specifications
Conduct gap analysis between current and desired business processes
Create and maintain project documentation, including process flows and user stories
Perform system testing and support user acceptance testing
Provide training and support to end-users on recent features and processes
Monitor system performance and recommend improvements
Stay updated on Dynamics 365 and Power Apps capabilities and best practices
Required Skills
Robust knowledge of Microsoft Dynamics 365 and Power Apps
Experience in Hyper Care incident management
Excellent analytical and problem-solving skills
Solid communication and interpersonal skills
Ability to manage multiple projects and priorities
Familiarity with Agile methodologies
Bachelor's degree in Business, IT, or related field
Preferred Qualifications
Relevant certifications (e.g., Microsoft Certified: Dynamics 365 Functional Consultant)
Experience in change management and process improvement
Knowledge of data analysis and visualization tools
Experience in Sales and Field Service modules.