Job Title: E-Commerce Manager

Department: Sales E-Commerce

Roles & Responsibilities
Develop and execute the company's e-commerce strategy to achieve revenue and profitability targets.
Manage online sales channels, including the company website, B2B portals, and marketplaces (such as IndiaMART, Amazon Business, TradeIndia, etc.).
Monitor daily online sales, inquiries, order processing, and customer interactions.
Optimize product listings with accurate descriptions, specifications, pricing, and images.
Coordinate with the Sales, Marketing, Purchase, Logistics, and Finance teams for smooth order fulfillment.
Analyze website and marketplace performance using analytics tools and prepare regular MIS reports.
Plan and execute online promotional campaigns, discounts, and seasonal offers to increase sales.
Improve website user experience, conversion rates, and customer journey.
Manage inventory visibility and ensure stock availability across online platforms.
Monitor competitor pricing, products, and market trends to maintain competitiveness.
Handle customer queries, complaints, returns, and feedback to ensure high customer satisfaction.




Collaborate with digital marketing teams to improve traffic through SEO, SEM, social media, and email marketing.
Track key performance indicators (KPIs) such as sales, conversion rate, average order value, customer acquisition cost, and ROI.
Ensure accurate pricing, product information, and compliance with company policies across all online platforms.
Build relationships with marketplace account managers and technology partners to maximize business prospects.
Lead and mentor the e-commerce team while ensuring timely achievement of departmental goals.

Key Skills
E-commerce Platform Management
Marketplace Management (IndiaMART, Amazon Business, TradeIndia, etc.)
Digital Marketing & SEO
Website & Content Management
Sales & Revenue Growth
Inventory & Order Management
Data Analysis & Reporting (Excel, Google Analytics, Power BI preferred)
Customer Relationship Management (CRM)
Robust Communication & Negotiation Skills
Team Leadership & Cross-functional Coordination
Problem-solving and Decision-making
Strategic Planning and Business Development

📌 E Commerce Manager Surat
🏢 Unique Sun Power
📍 Surat