For the L2 Support Engineer role, we expect candidates to possess the following competencies:
Positive verbal and written communication skills.
Solid knowledge of SQL, including writing basic to intermediate queries (SELECT, JOIN, GROUP BY, Subqueries, UPDATE, DELETE, etc.).
Positive troubleshooting and analytical skills to identify, isolate, and resolve application issues.
Understanding of application support processes, including Incident, Problem, and Change Management.
Basic knowledge of Windows/Linux operating systems.
Ability to analyse application logs and database errors.
Basic understanding of web servers (IIS/Apache/Tomcat) and application architecture.
Knowledge of APIs, REST services, and related troubleshooting tools will be an added advantage.
Experience in production support and SLA-based incident handling.
Ability to handle critical production incidents with confidence and ensure timely resolution.
Strong sense of ownership candidates should take end-to-end responsibility for issues assigned to them, coordinate with internal teams as well as external vendors wherever required, perform continuous follow-ups, and drive the issue to closure rather than only forwarding or escalating it.
Ability to provide regular updates to stakeholders and ensure effective communication until the issue is fully resolved.