Shilton Hospitality Pvt. Ltd. is looking for a friendly, qualified, and customer-oriented Front Office Assistant to provide exceptional guest service and ensure the smooth operation of the front desk. The ideal candidate will be responsible for welcoming guests, managing check-ins and check-outs, handling reservations, responding to guest enquiries, and coordinating with various departments to deliver an outstanding hospitality experience.

Key Responsibilities
Welcome guests in a courteous and skilled manner.
Handle guest check-in and check-out procedures efficiently.
Manage room reservations, cancellations, and modifications.
Respond promptly to guest enquiries, requests, and complaints.
Coordinate with Housekeeping, Engineering, and Food & Beverage departments to ensure guest satisfaction.
Maintain accurate guest records and update the Property Management System (PMS).
Process guest payments, invoices, and billing accurately.
Answer telephone calls, emails, and other guest communications professionally.
Provide guests with information about hotel facilities, services, and local attractions.
Assist in handling VIP arrivals and special guest requests.
Ensure the reception area is clean, organized,



and presentable at all times.
Prepare daily reports, shift handovers, and occupancy reports.
Upsell rooms, hotel services, and promotional packages to maximize revenue.
Ensure compliance with hotel SOPs, grooming standards, and guest service protocols.
Maintain confidentiality of guest information and company records.
Assist in emergency situations and follow hotel safety procedures.
Perform any other duties assigned by the Front Office Manager or Duty Manager.

Requirements
Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, or a related field.
1–3 years of experience in Front Office or Guest Services within the hospitality industry.
Knowledge of hotel reservation systems and Property Management Systems (PMS).
Excellent communication and interpersonal skills.
Robust customer service and problem-solving abilities.
Basic computer proficiency, including MS Office.
Willingness to work rotational shifts, weekends, and public holidays.

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Front Office Assistant Kochi
🏢 Shilton Hospitality
📍 Kochi