Company Description Effizent Seele Pvt. Ltd. provides specialized BPO (business process outsourcing) services, supporting critical operational functions for organizations. The company focuses on streamlining internal processes such as human resources, finance, and accounting for both domestic and international clients.

Effizent

Seele aims to help businesses deliver organized, reliable services that enhance client satisfaction and retention. By addressing evolving customer expectations and market fluctuations, the company works to improve customer experience and contribute to increased market share for its clients. Its core mission is to deliver outstanding results that strengthen the performance and reputation of the organizations it serves.

Role Description The Escalation Coordinator is a full-time, on-site role based in Dwarka. This position is responsible for managing and resolving customer and internal escalations, ensuring timely follow-up and clear communication with all stakeholders. The role includes analyzing case details, gathering relevant data, coordinating with operations, support, and management teams, and documenting the resolution process.

The Escalation

Coordinator will track escalation trends, prepare reports,



and contribute to process improvements to reduce recurring issues. The role also involves maintaining service quality standards, meeting defined turnaround times, and supporting a skilled and customer-focused setting.

Qualifications

Strong analytical skills to assess escalation cases, identify root causes, and recommend effective solutions.

Excellent communication skills for interacting with clients, internal teams, and management in a clear and professional manner.

Proficiency in data management and data collection to track escalation metrics and maintain accurate records.

Ability to conduct research to understand issues, benchmark best practices, and support continuous improvement initiatives.

Experience in BPO, customer service, or operations support is preferred.

Comfort with using CRM tools, ticketing systems, and common office software (e.g., spreadsheets, presentations).

Strong organizational skills, attention to detail, and ability to manage multiple escalations simultaneously.

Minimum of a bachelor’s degree in any discipline or equivalent professional experience.

Willingness to work in office in Dwarka and collaborate in a team-oriented environment.

📌 Escalation Coordinator Dwarka
🏢 Effizent Seele
📍 Dwarka