Company Description Effizent Seele Pvt. Ltd. provides specialized business process outsourcing (BPO) services that support critical operational functions for organizations. The company assists both domestic and international clients with internal business processes such as human resources, finance, and accounting.

By focusing on organized, reliable workflows, Effizent Seele helps businesses deliver consistent, high-quality service to their own clients. The company emphasizes client retention, customer satisfaction, and increased market share through efficient and customer-centric BPO solutions. Its goal is to deliver outstanding results for public and private organizations in a dynamic market environment.

Role Description The Escalation Specialist is a full-time, on-site role based in Dwarka. This role is responsible for managing and resolving complex customer issues that have been escalated from frontline support teams. Day-to-day tasks include analyzing case details, identifying root causes, coordinating with internal departments, and ensuring timely resolution of escalations.

The Escalation

Specialist will document cases, maintain clear communication with customers and stakeholders, and track recurring issues to recommend process improvements.



The role also involves maintaining service quality standards, supporting training efforts based on escalation trends, and contributing to a positive customer experience.

Qualifications

Candidates should possess solid Escalations Management and Escalation handling skills to effectively manage complex cases and ensure resolution.

Candidates should possess solid Analytical Skills to investigate issues, identify patterns, and suggest process or service improvements.

Candidates should possess proven Customer Support experience with a focus on service quality, empathy, and customer satisfaction.

Candidates should possess explicit and skilled Communication skills, including the ability to explain technical or process details to diverse stakeholders.

Relevant experience in BPO, operations, or customer service environments is beneficial.

Ability to work on-site in Dwarka, manage multiple escalations simultaneously, and remain calm under pressure.

Proficiency with CRM or ticketing systems and basic MS Office tools is preferred.

Minimum of a diploma or bachelor’s degree in any discipline, or equivalent practical experience.

📌 Escalation Specialist Dwarka
🏢 Effizent Seele
📍 Dwarka