Key ResponsibilitiesTechnical Service Support
Attend breakdown calls assigned by the service coordinator.
Diagnose mechanical, hydraulic, electrical, and battery-related faults.
Perform repairs and replacements of faulty components.
Conduct preventive maintenance as per service schedules.
Ensure forklifts operate safely and efficiently.

Customer Support
Communicate service status to customers.
Explain repair requirements and recommendations.
Obtain customer approval and sign-off on service reports.
Handle customer complaints professionally.

Documentation & Reporting
Submit daily service reports.
Maintain job cards and service records.
Update service activities in ERP/CRM systems.
Report pending issues and spare parts requirements.

Spare Parts Management
Identify spare parts requirements.
Maintain company-issued tools and equipment.
Ensure proper usage of spare parts during repairs.

Safety Compliance




Follow company safety standards.
Use PPE while working at customer sites.
Maintain housekeeping and workplace safety.

KPI / Performance Evaluation
Breakdown Response Time
First Time Fix Rate (FTFR)
Preventive Maintenance Completion %
Customer Satisfaction Score (CSAT)
Service Report Submission Timeliness
Machine Uptime
Attendance & Discipline
Repeat Breakdown Percentage

Educational Qualification
Diploma / ITI in Mechanical, Electrical, Automobile Engineering.
Forklift service experience preferred.

Experience
2 to 5 years in forklift, material handling equipment, construction equipment, or industrial machinery service.

Pay: ₹25,000.00 - ₹45,000.00 per month

Perks
Health insurance
Provident Fund

Work Location: In person

📌 Forklift Mechanic Chakan
🏢 INDIAN LIFTERS
📍 Chakan