Company Description The Golkonda Hotel Hyderabad is a business chic hotel located at the foot of Banjara Hills, with convenient access to Hitec City, major business centers, and Hyderabad International Airport. The hotel is just moments away from the city’s key commercial, shopping, and entertainment hubs, making it suitable for both business and leisure travelers.

With 141 well-appointed guest rooms, suites, and a Klub floor, the property offers a contemporary ambiance with extensive use of glass, wood, and steel. Guests experience a distinctive level of luxury, comfort, and value for money, supported by attentive staff who aim to exceed expectations on every stay.

Role Description The Front Office Manager is responsible for overseeing all front desk operations and ensuring a smooth and welcoming experience for guests. This full-time, on-site role based in Hyderabad includes supervising front office staff, managing reservations and check-in/check-out processes, and coordinating with other departments to resolve guest issues promptly.

The position involves monitoring lobby activities, maintaining high standards of customer service, and handling escalations and special requests professionally.

The Front Office





Manager also prepares daily reports, optimizes room allocation, supports revenue objectives, and ensures that hotel policies and procedures are consistently followed.

Qualifications
Strong Front Office and Office Administration skills, with experience managing front desk operations and staff.
Proven ability in Customer Service and Customer Satisfaction, focused on delivering a hospitable and effective guest experience.
Excellent Communication skills, including transparent verbal and written communication and the ability to interact with diverse guests and team members.
Prior experience in hotel front office or hospitality management, preferably in a business or upscale hotel environment.
Knowledge of hotel property management systems (PMS) and basic reservation and billing processes.
Ability to lead, train, and motivate front office teams, with robust organizational and problem-solving skills.
Flexibility to work shifts, weekends, and holidays as required by hotel operations.
Diploma or degree in Hotel Management, Hospitality, Business Administration, or a related field is preferred.

📌 Front Office Manager Hyderabad
🏢 THE GOLKONDA HOTEL
📍 Hyderabad