We are looking for a Customer Support Executive to join our growing team. The ideal candidate will be responsible for handling customer queries before and after purchase while delivering an excellent customer experience. This is a customer query resolution role and not a sales calling profile.
The candidate should have strong communication skills, experience in customer support, and the ability to resolve customer concerns efficiently across multiple communication channels.
Key Responsibilities
Handle customer queries via Email, Calls and WhatsApp.
Resolve customer queries before and after purchase.
Assist customers with product information, availability, delivery timelines and return policies.
Handle order status, delivery updates, returns, refunds, replacements and complaint resolution.
Conduct outbound follow-up calls using predefined communication scripts when required.
Respond professionally to customer questions and provide accurate information.
Coordinate with Warehouse, Logistics and Operations teams to resolve customer issues.
Maintain proper follow-ups until customer queries are successfully resolved.
Ensure a positive customer experience in every interaction.
Required Skills
Excellent written and verbal English communication.
Strong customer handling and problem-solving skills.
Professional email writing skills.
Ability to manage multiple customer interactions efficiently.
Positive attitude with a customer-first approach.
Ability to work in a fast-paced e-commerce environment.
Preferred Experience
International Customer Support experience.
E-commerce Customer Support experience.
Marketplace Seller Support experience (Amazon, Shopify, eBay).
Experience handling email and outbound customer support.
Experience using Edesk, Aircall or similar communication tools.
Preferred Candidate Profile
12 years of relevant Customer Support experience (Level 1 / Level 2).
Experience in international and/or e-commerce customer support will be preferred.
Comfortable handling customer queries independently.
Positive follow-up and coordination skills.
Stable work history with a customer-focused mindset.
What We Offer
Prospect to work with an international e-commerce business.
Professional and collaborative work workplace.
Learning and growth opportunities.
Performance-driven career development.
📌 Customer Support Executive Uttar Pradesh
🏢 AK ENTERPRISES
📍 Uttar Pradesh
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