We are looking for enthusiastic and customer-focused freshers to join our Customer Support team. The ideal candidate should possess excellent verbal and written communication skills in English, a positive attitude, and a willingness to learn. The role involves assisting customers by resolving their queries and ensuring a seamless customer experience.
Key Responsibilities
Handle customer queries through calls, emails, and chat in a skilled manner.
Provide accurate information regarding products, services, and order status.
Resolve customer concerns promptly or escalate them to the relevant team when required.
Maintain proper records of customer interactions.
Ensure high levels of customer satisfaction through effective communication.
Follow company policies and customer service standards.
Coordinate with internal teams to resolve customer issues efficiently
Required Skills
Excellent verbal and written communication skills in English.
Positive listening and interpersonal skills.
Basic computer knowledge (MS Office, Email).
Customer-centric approach with a positive attitude.
Ability to learn quickly and work in a team.
Robust problem-solving skills.