Client Relationship Manager Roles & Responsibilities

The Client Relationship Manager is responsible for managing and strengthening relationships with existing clients, driving client satisfaction, retention, and account growth, while acting as the key point of contact between the company and its clients.

Roles & Responsibilities
Client Relationship Management
Build and maintain solid, long-term relationships with key clients.
Act as the primary point of contact for all client queries, concerns, and requirements.
Understand client business needs and align company offerings accordingly.
Account Growth & Retention
Identify opportunities for upselling and cross-selling additional services/products.
Ensure high client retention rates through proactive engagement.
Develop account plans to grow revenue from existing clients.
Client Onboarding & Coordination
Oversee smooth onboarding of current clients and ensure timely delivery of services.
Coordinate with internal teams (sales, operations, delivery) to fulfill client commitments.
Ensure SLAs and timelines are consistently met.
Issue Resolution & Support




Address client complaints and escalations promptly and effectively.
Troubleshoot service-related issues and coordinate resolutions with relevant teams.
Conduct regular check-ins to proactively identify and resolve concerns.
Reporting & Client Insights
Track client satisfaction through feedback, surveys, and regular reviews.
Maintain accurate client records and interaction history (CRM).
Prepare periodic reports on account status, renewals, and growth opportunities.
Strategic Communication
Conduct periodic business review meetings (QBRs) with key clients.
Communicate current offerings, updates, and industry trends relevant to clients.
Gather client feedback to inform product/service improvements.

Key Performance Indicators (KPIs)
Client Retention Rate
Client Satisfaction Score (CSAT/NPS)
Revenue Growth from Existing Accounts (Upsell/Cross-sell)
Response & Resolution Time for Client Issues
Number of Renewals Secured
Client Meeting/Review Frequency
Current Business Referrals from Existing Clients

📌 Client Relationship Manager Tamil Nadu
🏢 Cdsc
📍 Tamil Nadu