Key Responsibilities
Welcome and assist all walk-in visitors and clients professionally.
Answer incoming phone calls, emails, and WhatsApp inquiries.
⭐ Follow up with all leads (phone, WhatsApp, email, and walk-ins) to ensure timely responses and increase conversion.
⭐ Maintain regular communication with prospective customers and update their status in the CRM or lead register.
⭐ Schedule appointments, consultations, and reminders for leads and ensure no lead is missed.
Maintain daily records of inquiries, admissions/sales, and follow-up activities.
Coordinate with the sales/counselling team regarding lead updates and conversions.
Handle front desk operations, visitor management, and office coordination.
Required Skills
Positive communication and interpersonal skills.
Basic computer knowledge (MS Office, Email, CRM).
Solid organizational and multitasking abilities.
Excellent follow-up and customer relationship management skills.
Positive attitude and customer-focused approach.