We are looking for an experienced ServiceNow ITOM Service Mapping & CMDB Integration Specialist to support an enterprise-wide CMDB transformation initiative. The ideal candidate will have robust expertise in ServiceNow ITOM, Discovery, Service Mapping, CMDB relationship modeling, and enterprise integrations.

This is a highly technical, hands-on role focused on improving CMDB quality, implementing service dependency mapping, configuring Discovery, and integrating multiple enterprise data sources.

Key Responsibilities

Service Mapping
Assess Service Mapping readiness for critical business services.
Configure and troubleshoot Service Mapping patterns.
Validate application and infrastructure dependencies.
Improve service-to-infrastructure relationship accuracy.
Resolve incomplete or failed service maps.

Discovery & CMDB
Configure and optimize ServiceNow Discovery.
Manage MID Servers, Discovery schedules, credentials, and patterns.




Improve Discovery coverage and CMDB data quality.
Troubleshoot stale or missing Configuration Items (CIs).
Support CMDB relationship modeling.

Integration
Implement CMDB integrations using:
Service Graph Connectors
Integration Hub
REST APIs
Import Sets
Transform Maps
Troubleshoot integration failures and duplicate CI creation.
Support reconciliation and Identification Rules (IRE).

Cloud & Infrastructure
Integrate Azure, AWS, or GCP resources into CMDB.
Map cloud assets to appropriate CI classes.
Support cloud security and CNAPP integrations.
Ensure ownership, lifecycle, and dependency accuracy.

Testing & Documentation
Prepare test plans and execute validation.
Support QA/UAT and production releases.
Produce technical documentation and knowledge transfer materials.

📌 Servicenow Itom Service Mapping & Cmdb Integration Specialist Karnataka
🏢 Exiger Technologies
📍 Karnataka