Key Responsibilities -
Assist the HR team with end-to-end recruitment activities, including candidate sourcing, screening, interview scheduling, and follow-ups.
Support employee onboarding, documentation, and maintaining HR records.
Coordinate with candidates and employees regarding interviews, joining formalities, and HR-related queries.
Handle customer support through phone calls, emails, and chat by resolving basic queries and escalating issues when required.
Communicate with merchants and vendors for onboarding, follow-ups, documentation, order coordination, and issue resolution.
Conduct outbound calls to merchants, vendors, and customers for verification, feedback, and operational support.
Maintain accurate records of candidate, customer, merchant, and vendor interactions in company databases.
Coordinate with the Operations, Sales, and HR teams to ensure smooth day-to-day processes.
Prepare basic reports, maintain spreadsheets,



and assist in administrative tasks.
Perform other HR and customer support responsibilities as assigned by the reporting manager.

Skills Required -
Valuable verbal and written communication skills.
Comfortable with calling and interacting with customers, merchants, and vendors.
Basic knowledge of MS Excel, Word, and Google Workspace.
Strong interpersonal, organizational, and multitasking abilities.
Willingness to learn and work in a quick-paced startup environment.
Professional attitude with positive problem-solving and coordination skills.
This role is ideal for candidates looking to gain practical exposure to Human Resources, Customer Support, Merchant/Vendor Management, and Business Operations within a startup ecosystem.

📌 Hr & Operations Intern Kolkata Metropolitan Area
🏢 Pawmax
📍 Kolkata Metropolitan Area