Job Role: Cluster Trainer - Retail

Job Summary:

We are looking for a dynamic Cluster Trainer to drive training and capability development across retail stores. The role focuses on enhancing sales performance, customer experience and operational excellence through structured training and on-ground coaching.

Job Location: Chennai, Tirupur, Coimbatore, Madurai, Trichy, Vellore, Bangalore, Mangalore, Vijayawada, Hyderabad

: Responsibilities and Duties

Training Delivery
Conduct induction and onboarding programs for new hires
Deliver structured classroom and on-the-job training across multiple stores
Facilitate training on Customer service excellence, Sales techniques & conversion skills, Product knowledge, Grooming & skilled etiquette, Billing processes & SOP compliance, Store operations

Capability Development
Enhance frontline sales and customer engagement skills
Coach store staff on selling behaviour and customer interaction
Support Store Managers in team capability building
Conduct periodic refresher and upskilling programs

Training Needs Identification
Assess skill gaps through store visits and performance observation
Collaborate with Regional and Store Managers to identify development needs
Recommend targeted training interventions aligned with business goals

Performance Coaching




Provide on-floor, real-time coaching to retail employees
Observe customer interactions and give constructive feedback
Support underperforming stores with focused training initiatives

Training Operations & Execution
Plan and manage training calendars across the cluster
Maintain attendance records and training documentation
Track training effectiveness and employee progress
Ensure adherence to training compliance standards
Prepare and submit training reports and dashboards

Field Engagement
Travel extensively across assigned stores for training delivery and coaching
Be adaptable to work on weekends based on business needs

Required Experience, Skills, and Qualifications:
1 to 3 years of experience in Retail Training / L&D; / Sales Training preferably from Apparel / Textile / Fashion / Retail
MBA or Any Relevant Degree.
Willing to travel extensively across assigned locations.
Freshers can also apply.

Employee Benefits: PF || Bonus || Gratuity || Leave Salary || Group Mediclaim Insurance (Self) || Group Personal Accident coverage || Uniform

Pay: Up to ₹40,000.00 per month

Advantages
Health insurance
Leave encashment
Provident Fund

Work Location: In person

📌 Hr Trainer Chennai
🏢 Vennila Clothing Company (Ramraj Cotton - Retail Division)
📍 Chennai