Roles and Responsibilities
Key Responsibilities:
Production Support & Operations
• Provide L2/L3 production support for Informatica and SAS Suite (including BDM and PC) to ensure high availability and performance.
• Monitor batch schedules, workflows, integrations, and data pipelines; proactively identify failures and performance bottlenecks.
• Troubleshoot incidents, perform impact analysis, and restore services within agreed SLAs using ITIL-aligned practices.
• Execute operational tasks such as job restarts, reruns, validations, and controlled deployments as per runbooks.
ITIL Process Adherence
• Manage incidents, service requests, and escalations with explicit communication, ownership, and timely updates to stakeholders.
• Perform root cause analysis (RCA) and contribute to problem management by implementing preventive fixes and documenting learnings.
• Support change management by participating in release activities, risk assessments, and post-change verification.
Documentation & Collaboration




• Maintain and enhance support documentation, SOPs, and knowledge articles for recurring issues and operational procedures.
• Collaborate with development, QA, data engineering, and infrastructure teams to improve stability, observability, and support readiness.
Minimum Qualifications:
• Bachelors or master’s degree in engineering/computer applications/science (BTech, BCA, BSc, MCA, MSc, MTech) or equivalent.
• 3–5 years of experience in production support for enterprise applications and/or data platforms.
• Hands-on experience supporting Informatica in production environments.
• Working knowledge of SAS Suite operations and support (including job monitoring and issue triage).
• Practical understanding of ITIL processes (Incident, Problem, Change, and Service Request management).
• Solid troubleshooting skills, explicit communication, and ability to work effectively in a hybrid setup.

📌 Informatica Power Center, Unix, Sql Support Role Infosys Bengaluru
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📍 Bengaluru