Job Summary
Responsible for managing daily operations of the department.
Assists Billing HOD in assessing accuracy of the various reports and implementation of the policies and protocols.
Acts as an significant link between the Billing HOD and the staff in areas of communication, information sharing, grievance settlement and any other key issues or decisions that need to be taken related to the department.
Key Responsibilities
Bill Preparation
Ensures that the staff is following the protocols for bill generation (interim and final).
Undertakes bill preparation during peak hours or in absence of any billing staff.
Audits the patient bill record before generation of final bill.
Attends to and solves difficulties that the billing staff may have when generating bills.
To work with the Hospital Information System and other information technology resources and software as may be assigned on a periodic basis from time to time as per attached appendix.
Takes significant decisions in consultation with the Billing HOD regarding any procedural charges that may have been wrongly charged.
Attends patients queries regarding procedure charges.
Attends queries from various internal and external service departments.
Cross checking the patient services sheet of ICCU/Ward/OPTR/Cathlab.
Validates special billing instruction.
Issue letters regarding deposits, bill amounts, and package break ups as requested by the patients, TPA and corporates.
Ensures interdepartmental co-ordination to get timely information.
IPD Outstanding
Ensures that the patients have minimum outstanding by constant follow-ups/feedback from the patients and strictly adhering to the policy on outstanding in case the outstanding amount exceeds the set threshold limit.
In short, maintaining a close track on IPD outstanding amount and taking necessary action in consultation with the billing manager.
Additionally, undertake any further responsibility or duty as assigned by the Billing HOD.