Hiring: Head of Operations / Delivery Head UK Mortgage

Location: Mumbai (Preferred) | PAN India

Salary: (Based on experience)

Experience: 18 to 25 Years

Domain: UK Mortgage | Banking & Financial Services

Are you an experienced UK Mortgage Operations Leader with a proven track record of managing large-scale delivery teams?

We're looking for a Head of Operations / Delivery Head to lead a 1,000+ FTE UK Mortgage operation, driving operational excellence, client satisfaction, financial performance, and business transformation.

What You'll Do
Lead end-to-end UK Mortgage operations across multiple locations.
Manage a workforce of approximately 1,000 employees.
Own delivery performance including SLA, Quality, Productivity, TAT, Customer Experience, and Compliance.
Build and manage executive-level client relationships and governance.
Drive P&L;, operational efficiency, workforce planning, and profitability.
Lead automation, process improvement, Lean Six Sigma, and digital transformation initiatives.
Ensure regulatory compliance, risk management, audit readiness, and operational excellence.




Partner with business leaders to support growth, transitions, and account expansion.

What We're Looking For
1825 years of experience in Banking, BFSI, BPO/BPM, or Financial Services.
Mandatory experience in UK Mortgage Operations.
Proven leadership of 1,000+ employee operations.
Experience as a Head of Operations, Delivery Head, Business Unit Head, Account Head, Site Head, VP Operations, or similar.
Solid expertise across the UK Mortgage lifecycle, including mortgage processing, underwriting support, servicing, and collections.
Demonstrated success in service delivery, client management, P&L; ownership, compliance, and large-scale operations.
Lean Six Sigma, transformation, or automation experience is a plus.

Why Apply?

Executive leadership chance

Lead one of the largest UK Mortgage operations

Drive transformation and operational excellence

Competitive compensation up to 50 LPA

Significant:
PAN Card and Date of Birth (DOB) are mandatory for profile creation.

📌 Head Of Operations / Delivery Head Uk Mortgage Operations Hyderabad
🏢 Gratitude India
📍 Hyderabad