Role: Sales Executive – Inside Sales

Role Definition The Sales Executive – Inside Sales is responsible for managing and converting inbound sales enquiries into confirmed orders for standard products. The role focuses on understanding customer requirements, preparing techno-commercial quotations, ensuring timely follow-ups, maximizing conversion, generating repeat business from existing customers, coordinating with internal departments for smooth order execution, and supporting payment collection to achieve sales and customer satisfaction objectives.

Responsibility Deliverable
Inbound Lead Management
Quotation & Proposal Management
Sales Conversion & Follow-up
Existing Customer Development
Order Coordination & Payment Follow-up

Tasks & Activities 1. Inbound Lead Management

· Attend all incoming enquiries through phone, email, website, WhatsApp and other channels.

· Understand customer requirements and recommend suitable standard products.

· Qualify enquiries based on application, urgency and commercial potential.

· Record and update all enquiries in CRM.
Quotation & Proposal Management

· Prepare accurate techno-commercial quotations.





· Coordinate internally for pricing, delivery and technical clarifications.

· Ensure quotations are sent within defined TAT.

· Revise quotations whenever required.
Sales Conversion & Follow-up

· Conduct systematic follow-ups until order closure.

· Resolve customer objections through value-based selling.

· Negotiate within approved commercial guidelines.

· Maintain healthy enquiry-to-order conversion ratio.

· Update sales pipeline regularly.
Existing Customer Development

· Generate repeat business from existing customers.

· Identify cross-selling and up-selling prospects.

· Maintain regular customer engagement.

· Build long-term customer relationships.
Order Coordination & Payment Follow-up

· Coordinate with Purchase, Stores and Dispatch for timely execution.

· Keep customers informed regarding delivery status.

· Follow up for advance payments and outstanding receivables.

· Support smooth order completion until payment realization.

Job Types: Regular / Permanent, Full time

Pay: ₹20,000.00 - ₹35,000.00 per month

📌 Inside Sales Engineer Navi Mumbai
🏢 Arora Technologies P.
📍 Navi Mumbai