This is a full-time on-site role for a Guest Relations Executive, located in Panjim-Goa, India. The Guest Relations executive will be responsible for managing guest interactions, ensuring high levels of customer service, handling guest inquiries and complaints, and providing excellent customer experiences. The role involves building and maintaining relationships with guests and ensuring guest satisfaction.

You will be responsible for overseeing the overall guest experience and ensuring that the property operates at the highest standards of hospitality and efficiency. You will manage in office teams—including housekeeping, butlers & villa attendants—to ensure seamless service delivery. This role requires a proactive, detail-oriented professional capable of enhancing guest satisfaction, and maintaining the highest standards of hygiene and cleanliness.

Qualifications
Guest Relations and Customer Service skills




Strong Communication skills
Experience in enhancing Customer Experience
Excellent interpersonal skills and ability to work in a team
Proficiency in English; knowledge of local languages is a plus
Bachelor's degree in Hospitality or a related field is a plus
Relevant Experience of atleast 2 years in the hospitality industry is a plus
Needs to own a bike with valid driving license

Job Types: Full time, Fresher Pay: ₹20,000.00 - ₹25,000.00 per month

Perks
Cell phone reimbursement
Paid sick time
Paid time off
Provident Fund

Experience:
Guest relations: 1 year (Required)

Language:
English, Hindi (Required)

Willingness to travel:
25% (Required)

Work Location: In person

📌 Guest Experience Executive Panaji (India)
🏢 Staymaster Services Private
📍 India