Inbound Officer - Chennai

Job Role:

· Answer inbound calls and assist customers with their Queries/Request/Complains.

· Raise Request & Complaints on behalf of the customer in the CRM tool.

· Generate leads and educate customers about current products & their perks.

· Maintain and adhere to compliance guidelines

· Capture problem indicators, highlight and suggest improvement

· Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy

· Maintain adequate knowledge levels on products, processes and systems used

· Ensure sales target are met

· Skills Required:

o Excellent verbal communication skills o Ability to comprehend,



capture as well as interpret basic customer information o Solid customer service focus o Knowledge of Banking / Credit cards preferred

Work Timings: Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be 6:30 am to 8:30 pm between any 9 hours rotational shift) and rotational week off any one day in a week.

Languages Required: English + Hindi (compulsory).

Candidate residing with in (30 kms from Karapakkam).

Academic Criteria: Candidates must have achieved First Class in all landmark academic milestones – 10th, 12th, and Graduation.

📌 Inbound Officer Chennai
🏢 Talentia HR Solutions
📍 Chennai