We are looking for an energetic and service-oriented IT Helpdesk Executive to act as the first point of contact for employees regarding IT-related queries and support requests. The role involves handling a high volume of inbound and outbound calls, assisting employees with basic technical issues, coordinating with the IT team, and ensuring timely resolution of requests.

Key Responsibilities
Attend and manage employee calls related to IT support requirements.
Handle inbound and outbound calls professionally and maintain a high level of employee satisfaction.
Register, track, and update IT support requests in the helpdesk system.
Provide first-level troubleshooting support for hardware, software, email, VPN, printer, and network issues.
Coordinate with respective IT teams for issue resolution and follow up until closure.




Communicate updates and resolutions to employees on a timely basis.
Escalate critical issues to relevant stakeholders as per defined processes.
Maintain accurate records of calls, complaints, requests, and resolutions.
Assist employees with password resets, access requests, and basic system guidance.
Monitor ticket status and ensure adherence to service timelines.
Prepare daily and weekly reports on call volume and support requests.

Required Qualifications
Graduate in any discipline (IT background preferred).
13 years of experience in Helpdesk, Technical Support, Customer Service, Telecalling, or Contact Center roles.
Freshers with excellent communication skills may also apply.

📌 It Executive Jaipur
🏢 Aavas Financiers
📍 Jaipur