We are seeking an experienced Lead / Sr. AWS Connect Developer with Salesforce Service Cloud Voice experience to design and build GenAI solutions using Amazon Bedrock and similar platforms. In this role, you will develop AI-powered applications, integrate GenAI models with enterprise systems and ensure secure, responsible AI architectures aligned with regulatory standards.

Responsibilities Design and build GenAI solutions using Amazon Bedrock or similar GenAI platforms, including integration with foundation models such as Anthropic Claude and Titan

Perform prompt engineering and optimization

Architect RAG (Retrieval Augmented Generation) solutions

Develop AI-powered applications such as chatbots, copilots, knowledge assistants and document processing solutions

Evaluate and fine-tune LLM-based use cases for business scenarios

Integrate GenAI models with enterprise applications and APIs

Implement secure AI architectures aligned with enterprise and regulatory standards

Ensure data privacy, model governance and responsible AI practices

Design and implement integrations between Amazon Connect and Salesforce Service Cloud (SCV), Verint, Cerner, Marketing Cloud and other systems using APIs, SDKs and AWS services





Develop custom solutions to synchronize and transfer data between systems, ensuring data consistency and integrity

Configure and maintain AWS services such as Lambda, API Gateway, S3, SQS, SNS and DynamoDB to support integration workflows

Monitor integration performance, troubleshoot issues and implement optimizations to improve system reliability and efficiency

Collaborate with cross-functional teams including data engineers, software developers, business analysts and system administrators to define integration requirements and design scalable solutions Requirements 5 to 12 years of experience in system integration projects, particularly involving Amazon Connect, Salesforce Service Cloud (SCV) and Verint

Background in integration projects involving Cerner, Marketing Cloud and AWS services

Hands-on expertise in AWS cloud services, particularly in designing and implementing serverless architectures using AWS Lambda and API Gateway

Proficiency in programming languages such as Python, JavaScript or Java for scripting and developing integration solutions

Skills in API design principles, RESTful APIs and SOAP APIs

Familiarity with data formats such as JSON and XML

📌 Lead / Sr Aws Connect Developer Pune (India)
🏢 EPAM Systems
📍 India