responsibilities Contact existing holiday membership holders, explain the advantages of upgrading to a higher plan, and persuade them to upgrade. Encourage members to refer friends and family, collect referral details, and pass them to the sales team for conversion. Monitor & Manage member queries/concerns/requests & govern through internal escalation process.
Responsible for improving the experiences of customers have with organization, with the goal of increasing customer satisfaction score, FTRs, proactive engagements (Member Meets) Responsible to adhere to the standard operating procedures Reduce dormancy and improve eligible base Create magical moments for customers at every touch point Reduce incoming complaints Education : Any Graduate Key Skills : Upselling, Cross Selling, Cold Calling, Sales, Inside Sales, Upgrade