Act as an escalation point for technical and client service issues, as necessary.
Roles & Responsibilities The TAM will be expected to generally execute on the following across an assigned client base:
Serve as an important point of contact for key clients as well as all internal stakeholders.
Develop and nurture solid client relationships through top-level customer service.
Know and document client requirements and concerns, understand the details of their business processes, and ensure that CADeploy will appropriately meet their evolving needs.
Provide excellent, regular client communications and responsive, consistent follow-throughon all issues and actions.
Coordinate and assist with the rollout of CADeploy’s service offerings to new clients as required.
Drive strategic planning and development of improvements and work.
Handle client requests and assist in the development of quotations/proposals, ensuring thatCADeploy’s standards are enforced uniformly.
Facilitate internal project hand-offs to verify that the work performed is complete and meets the clients, as well as CADeploy’s standards.
Conduct regular in office visits (multiple CADeploy operation centres) and deliver strategy sessions to communicate significant process improvement recommendations.
Provide customized, end-user (staff) communications for all recent clients engaged, ensuring a seamless and successful deployment of CADeploy’s services to their specific standards.
Work with the PMO and delivery team to direct troubleshooting efforts on escalated issues as needed.
Review and approve client invoices for billing.
Pay: ₹800,000.00 - ₹1,100,000.00 per year
Benefits
Flexible schedule
Food provided
Health insurance