Hi All,

This is a remote support prospect, where we are looking for the below experience
27 years of experience in Learning & Development, Training, or Instructional Design within Customer Support, Player Support, Customer Experience, BPO, or a similar operational workplace.
Prior experience in the gaming industry or supporting gaming clients is highly preferred.
Solid understanding of adult learning principles, onboarding programs, knowledge transfer, and learning effectiveness.
Experience facilitating instructor-led training for both virtual and classroom environments.
Ability to design engaging learning materials including presentations, e-learning modules, assessments, and training documentation.
Strong stakeholder management skills with experience partnering across Operations, Quality, and Client teams.




Excellent verbal and written communication skills with confident presentation and facilitation abilities.
Strong planning, organization, and project management skills with the ability to manage multiple priorities simultaneously.
Experience working with Learning Management Systems (LMS), SharePoint, Microsoft Office Suite, and knowledge management platforms.
Familiarity with quality metrics, CSAT/DSAT analysis, operational KPIs, and performance coaching is advantageous.
Experience developing certification programs, learning governance, or operational readiness frameworks is desirable.

📌 L&d Specialist/lead Bengaluru
🏢 SIDE
📍 Bengaluru