PRIMARY RESPONSIBILITIES
Level 1 support for PC client issues e.g. desktop/laptop hardware, software, OS, printers, etc.
Provide information on IT processes, general how-to queries and known outages.
When a problem is reported, the Help Desk Analyst must analyse the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details.
Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets.
Follow-up with Level 2 support teams for timely completion of tasks.
This job role requires candidates to provide IT support on inbound and outbound calls, web tickets and chat. The IT Help Desk team operates on 24x7 basis. Team members are required to work in rotational shifts and observe a 5-day working week.

TECHNICAL SKILLS
Thorough knowledge of Windows 10 and above Operating System.
Positive working knowledge of Windows, MS Office 365 internet technologies.
Basic knowledge of networking concepts, troubleshooting LAN/remote access problems.
Expertise in configuring and troubleshooting Office365, MS Outlook 2016 or later
Ability and willingness to learn quickly, keep knowledge current.

EDUCATION WORK HISTORY




Minimum qualification: HSC (Grade 12). Technical diploma is preferred, but not mandatory.
Minimum 2 years of experience in a technical support role.
Candidates with prior experience in a technical, voice-based process will be given priority.

COMMUNICATION SKILLS
High proficiency in English grammar, vocabulary, and sentence structure.
Fluency in speech - Ability to hold a conversation with ease and minimal use of fillers.
Clarity in speech Neutral accent, appropriate rate of speech, pleasant voice, and confident tone.
Listening skills - Comprehend what is said, respond appropriately without interrupting the speaker.

OTHER ESSENTIAL SKILLS
Telephone etiquette - basic call handling skills.
Customer service skills (persuasion, empathy, helpfulness positive attitude).
Valuable business communication skills (e-mail).

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 It Tech Desk Engineer Chennai
🏢 NCR Voyix
📍 Chennai