Job Summary Introduction

At NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.

Link for our website: About NIIT MTS NIIT is an equal chance employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Job overview The Manager – Client Services is responsible for managing client relationships, ensuring seamless service delivery, and supporting business growth. This role acts as a bridge between clients and internal teams while overseeing day-to-day client servicing operations.

Roles and responsibilities Manage end-to-end delivery of client projects and campaigns

Ensure timelines,



quality standards, and SLAs are consistently met

Coordinate with internal teams (sales, operations, product, marketing)

Track project progress and ensure smooth execution

Supervise and guide client servicing executives/associates

Allocate tasks and monitor team performance

Provide training and support to junior team members

Identify prospects for upselling and cross-selling

Support business development initiatives

Ensure high client retention and satisfaction levels

Track and report key performance metrics (KPIs)

Prepare client reports, presentations, and reviews

Analyse feedback to improve service quality and delivery

Build and maintain robust, long-term client relationships

Understand client needs and ensure services are aligned with their objectives

Handle client queries, concerns, and escalations effectively

Educational Qualification Bachelor’s degree in business, Marketing, or related field

Experience 7 to 9 years of experience in client servicing/account management

📌 Manager Client Services Gurugram
🏢 Niit
📍 Gurugram