Responsible for collecting, analyzing, and reporting data related to operational issues, risks, and incidents across business units. This role ensures timely and accurate reporting to stakeholders, supports root cause analysis, and contributes to continuous improvement initiatives
Roles & Responsibilities
Preparing and submitting accurate and timely monthly Schedule/Schedule reports and remittances (transfer of principal and interest payments) to the investors or their designated agents.
Incorporating Delinquent details, Foreclosure, Bankruptcy, Stop advance and Liquidation data on the Monthly Reporting file
Proficient in preparing the PI amortization, Mod calculation and Loss Analysis
Prepares wires and G/L entries to remit funds to Investors or fund and manage required custodial account activity
Answers all investor inquiries and information requests received on assigned portfolios
Co-ordinating with the Investor Accounting to explicit if there are any Payment discrepancies
Adhering to the specific procedures, controls, and contractual agreements mandated by Investors.
Perform internal quality checks for all the investor reporting activities on a regular basis to keep the 100% accuracy.
Coordinate with business units to validate issue details and assign ownership.
Follow up on open issues to ensure timely resolution and closure. Qualification & Experience
Basic Degree completion (15 years of education)
2–4 years of experience in intake, case coordination, or issue tracking
Excellent attention to detail
Ability to multi-task and consistently meet multiple deadlines
Robust verbal and written communication skills
Ability to work in a team environment
Robust customer service orientation
Ability to use good judgment