The L1 Support Engineer will be responsible for providing first-level application support, troubleshooting software-related issues, and ensuring smooth operations of IT applications. The role requires solid problem-solving skills, documentation abilities, and a willingness to work in a 24x7 support environment.

Responsibilities:
Provide L1 application support and resolve basic technical issues.
Document routine L1 tasks and standard operating procedures.
Troubleshoot web-based and Windows-based applications.
Support ERP, .NET, and Java-based applications.
Assist with database-related tasks such as data migration and transfers (Oracle, SQL knowledge is a plus).
Collaborate with internal teams to escalate complex issues.
Work on rotational shifts,



including night shifts and holidays (comp-off provided).
Ensure timely response and resolution to user queries.
Maintain a high level of customer satisfaction through effective communication and support.

Requirements:
Experience in IT application support (not hardware/networking).
Basic understanding of databases and troubleshooting techniques.
Robust analytical and problem-solving skills.
Ability to work in a fast-paced, 24x7 setting.
Excellent teamwork and communication skills.

📌 Application Support Engineer Chennai
🏢 Valuewing Consultancy Services Private
📍 Chennai