The Manager – Knowledge Center & Customer Experience Will Own The End-to-end Functioning Of The Knowledge Center As a Premium Customer-facing Platform.
The Incumbent Will
Design and manage differentiated visitor journeys across the Knowledge Center experience zones.
Engage a diverse set of stakeholders including architects, consultants, developers, contractors, students, academia, industry associations and government bodies. Collaborate closely with Sales, Marketing, Business Units, Product & Technical teams to deliver impactful customer engagements, workshops, launches and solution showcases. Maintain content, solution demonstrations and storytelling narratives relevant to Saint-Gobain businesses and solutions.
Digital & IT-enabled experiences including interactive displays, analytics, AI-enabled experiences and phygital engagement platforms. Drive governance, utilization tracking, visitor feedback, continuous improvement and action closure mechanisms. Act as a key interface with academic institutions and non-customer agencies to strengthen awareness, advocacy and thought leadership
📌 Manager – Knowledge Center & Customer Experience Mumbai
🏢 Saint-Gobain Group in India
📍 Mumbai
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