The Manager – Knowledge Center & Customer Experience Will Own The End-to-end Functioning Of The Knowledge Center As a Premium Customer-facing Platform.

The Incumbent

Will
Design and manage differentiated visitor journeys across the Knowledge Center experience zones.
Engage a diverse set of stakeholders including architects, consultants, developers, contractors, students, academia, industry associations and government bodies.
Collaborate closely with Sales, Marketing, Business Units, Product & Technical teams to deliver impactful customer engagements, workshops, launches and solution showcases.
Maintain content, solution demonstrations and storytelling narratives relevant to Saint-Gobain businesses and solutions.
Ensure operational excellence, facility readiness, visitor experience quality and safety compliance.
Coordinate Digital & IT-enabled experiences including interactive displays, analytics, AI-enabled experiences and phygital engagement platforms.
Drive governance, utilization tracking, visitor feedback, continuous improvement and action closure mechanisms.
Act as a key interface with academic institutions and non-customer agencies to strengthen awareness, advocacy and thought leadership

📌 Manager – Knowledge Center & Customer Experience Mumbai (India)
🏢 Saint-Gobain Group in India
📍 India