Experience: 6+ years of proven working experience with Office 365 administration and problem solving.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage to Users Groups on Microsoft 365 through GUI as well as PowerShell.
Understanding managing all licenses as per an Organization policy based on users grade assigning licenses through GUI as well as Windows PowerShell.
Manage Retention policy, Retention Tag, set mail sent receive restriction for bulk users, export message trace report skill to examine it.
End user support/Service Desk Support / Work ticket queue daily.
Excellent troubleshooting skills complex support issues
Support Desktop and mobile devices, Remote support
Create support articles and maintain overall KB.
Contact users for follow ups and additional detail as needed
Respond to escalations and high priority request and issues
Write and executive knowledge on custom scripts (PowerShell) to remediate issues to support users
Knowledge on security compliance on Office 365.



Investigate skill on different Audit logs.

ESSENTIAL KNOWLEDGE SKILLS:
Positive knowledge on ADFS, ADFS Proxy, AAD Connect, Exchange SMTP SMTP Relay servers behaviors troubleshooting skills for server issues.
Basic knowledge on Azure Active Directory IAM RBAC.
Technical ability to troubleshoot and solve issues.
Expert skills in managing and administering Office 365 user provisioning / deprovisioning, permissions, access, etc.
Have good understanding of Mobile Messaging Technologies: Exchange Active Sync Iphone, iPAD, Android
Technical ability to troubleshoot and solve issues.
Excellent customer service skills Meet defined deadlines
Ability to work as a team work flexible schedule and be on-call
Ability to communicate a explicit and concise status
Must be an independent problem solver with troubleshooting, decision making and analytical skills

📌 Professional Navi Mumbai (India)
🏢 Cms IT Services
📍 India