Job Title: General Manager – Contract Logistics Operations

Job Purpose

Lead and oversee end-to-end Contract Logistics Operations across multiple locations, ensuring operational excellence, customer satisfaction, profitability, compliance, and continuous business growth.

Key Responsibilities
Lead warehouse, transportation, and distribution operations.
Drive operational efficiency, cost optimization, and service excellence.
Manage P&L;, budgets, and operational KPIs.
Ensure compliance with statutory, safety, and quality standards.
Build robust customer relationships and handle key escalations.
Lead contract implementation and process improvement initiatives.
Develop and mentor high-performing operations teams.
Coordinate with Sales,



Finance, HR, and other support functions to achieve business objectives.

Qualification & Experience:
Graduate/Postgraduate in Supply Chain, Logistics, Operations, or Management.
15–20 years of experience in Contract Logistics/3PL operations, including at least 5 years in a leadership role.

Key Skills:

Contract Logistics, Warehousing, Distribution, P&L; Management, WMS/ERP, Customer Relationship Management, Process Improvement, Leadership, Strategic Planning, and Stakeholder Management.

📌 Operations Manager Mumbai
🏢 Total Group
📍 Mumbai