Provide technical support for desktops, laptops, printers, CCTV systems, and other IT devices.
Install, configure, and troubleshoot hardware, software, and peripheral devices.
Handle operating system installation, configuration, updates, and upgrades.
Troubleshoot printer-related issues and ensure smooth functioning.
Provide basic network support, including LAN, Wi-Fi, IP configuration, and basic switch connectivity.
Install, configure, monitor, and troubleshoot CCTV systems, including IP cameras, NVRs/DVRs, recording, playback, and user access.
Perform preventive maintenance of desktops, laptops, printers, CCTV equipment, and other IT infrastructure.
Conduct site visits for IT infrastructure setup, CCTV installation, troubleshooting, preventive maintenance, and user support at branch/project locations.
Diagnose and resolve end-user technical issues within defined timelines while ensuring minimal downtime.
Coordinate with vendors and service providers for hardware repairs, CCTV support, and warranty-related issues.
Maintain IT assets, CCTV inventory, and update support tickets, service reports, and site visit documentation.
Ensure excellent customer service,



user satisfaction, and adherence to IT security policies.

Required Skills & Qualifications
34 years of experience in Desktop Support or IT Support.
Diploma, BCA, B.Sc. (IT/CS), B.Tech., or any Graduate with relevant IT experience.
Solid knowledge of Desktop and Laptop Support.
Experience in Printer Installation, Configuration, and Troubleshooting.
Hands-on experience with Hardware & Software Troubleshooting.
Operating System Installation & Configuration (Windows).
Basic Networking knowledge (LAN, Wi-Fi, TCP/IP, IP Addressing, DNS, DHCP).
Basic knowledge of CCTV systems, including IP Cameras, NVR/DVR configuration, and troubleshooting.
Willingness to travel and conduct site visits for installations, maintenance, and technical support.
Solid problem-solving and troubleshooting skills.
Valuable communication and interpersonal skills.
Customer support and end-user handling experience.
Ability to work independently as well as collaboratively within a team.

Industry
Real Estate

Employment Type

Full-time

📌 Officer It Infrastructure & Security Jaipur
🏢 Shubhashish Builders & Developers
📍 Jaipur