Operations Executive – Job Responsibilities
Monitor branch operations remotely through CCTV cameras to ensure adherence to company policies and operational procedures.
Observe branch activities and identify any operational irregularities, policy violations, or suspicious transactions.
Prepare daily CCTV monitoring reports and escalate observations to the reporting manager.
Ensure branches maintain proper customer service standards and operational discipline.
Monitor branch opening and closing activities, cash handling procedures, and security practices through CCTV.
Coordinate with Branch Managers regarding observations and ensure timely corrective actions.
Track and monitor NPA (Non-Performing Asset) customer accounts and follow up with branches on recovery actions.
Prepare daily, weekly, and monthly NPA monitoring reports and recovery status updates.
Coordinate with the Recovery Team and Branch Managers to ensure timely follow-up on overdue accounts.




Monitor high-value overdue accounts and report critical cases to management.
Verify compliance with recovery procedures and documentation as per company guidelines.
Maintain records of branch monitoring observations, NPA follow-up status, and corrective actions.
Assist in identifying operational risks, fraud indicators, and deviations from SOPs.
Support internal audits and investigations by providing CCTV observations and operational reports.
Ensure confidentiality and secure handling of CCTV footage and customer information.
Coordinate with the Operations, Recovery, Audit, and Compliance departments for effective branch monitoring.
Perform any other operational and monitoring responsibilities assigned by the management.

Pay: ₹15,000.00 - ₹25,000.00 per month

Advantages
Health insurance
Leave encashment
Provident Fund

Work Location: In person

📌 Operations Executive Kochi (India)
🏢 AIFL
📍 India