Role Description Job Title Preferred Relationship Manager Business Unit Retail Branch Banking Reporting To Branch Manager Job Function and Role Type Sales & Portfolio Management, Individual Contributor, Moderate Travel Version No Job Purpose Responsible for acquiring and managing HNI customers under the Preferred programme, enhancing relationship profitability through cross-selling, and increasing wallet share. Serve as a one-point contact for financial needs, ensuring superior customer experience and portfolio growth.
Key Responsibilities HNW Portfolio Management Acquire recent customers meeting product criteria. Enhance portfolio value and maintain hygiene parameters. Cross-sell bank products based on customer needs. Control attrition and achieve revenue targets. Operations, Marketing & Processes Ensure error-free documentation and adherence to KYC/AML norms. Identify cross-sell prospects to increase wallet share.
Enhance product penetration and income-generating product holdings.
Customer Service
Deliver quality service and resolve queries within TAT. Proactively manage complaints and ensure timely communication. Promote direct banking channels and ensure smooth portfolio transitions.
Sales and influencing skills, banking product knowledge, planning and organizing skills, valuable communication, knowledge of competition and financial trends.